Q: My heating oil burner stopped working, am I out of heating oil? Do I need an emergency heating oil delivery?
A: If your oil burner stopped working suddenly there might be a chance that you are out of heating oil. To make sure, simply check your home heating oil fuel level. If you are out, call us at 516-491-4503 and make sure your fill is accessible to accept the delivery.

South Side Discount Fuel is proud to be your trusted home heating oil discount supplier. We have a history of quality, service and success on Long Island. Just look at our reviews on Google Maps.

We are dedicated to the safety of our staff and our customers. South Side Discount Fuel will deliver quality home heating oil for use in your home or business. We will keep you warm on the coldest of winters. Keep. As your local discount home fuel supplier, we are in the business of taking care of our customers, friends and neighbors. We are committed to offering our customers quality service and on time delivery.

For residential and commercial use, South Side Discount Fuel delivers heating oil on time and within your budget. We provide everything you need to keep your home or business warm with our dependable home heating oil delivery.

Q: In what towns are emergency deliveries available on Long Island?
A: We do not service all of Long Island. To see our service areas http://southsidediscountfuel.com/delivery-areas.html

Q: Do I pay more for a same-day heating oil delivery?
A: No. Orders received before 10 AM are eligible for same-day delivery.

Q: Can I pay by credit for my heating oil delivery?
A: Yes, you can pay by credit card or cash. we do over a $.03 discount on all COD orders.

Q: Should I register for your automated heating oil delivery service so I do not run out of oil again?
A: Yes, that is a great idea so you do not have to run out of oil and risk damage to your burner.

Q: What’s your minimum delivery of discount heating oil?
A: Our minimum order quantity is 25 gallons of home heating oil.

Q: What payment methods do you accept for my home heating oil order from Southside Discount Fuel?
A: We accept American Express, Visa, MasterCard, and Discover credit/debit cards, bank-certified checks, money orders and Cash on Delivery.

Q: When will I receive my delivery?
A: Most Long Island home heating oil orders placed before 10:00 AM am will be delivered on the same day under normal weather and operational conditions. If you place your order after 10:00 AM, you can expect your delivery the next day. In some cases, however, delivery may take longer. If that occurs we’ll always inform you of any delays regarding your home fuel oil delivery.

Q: What are the current home heating oil prices in my area (Long Island)?
A: Prices are posted on our homepage for your convenience.

Q: When is payment due for my heating home fuel oil delivery?
A: If paying by credit or debit card, you’ll be charged at the time you place your order. Alternatively, you may pay at the time of delivery with a bank-certified check, money order or cash.

Q: Do you charge any additional fees?
No, Southside Discount Heating Oil doesn’t charge any extra fees except any applicable taxes.

Q: What if my tank doesn’t take all the gallons I ordered?
A: We’ll only charge you for the number of gallons you actually receive. However, higher volume deliveries will receive lower prices (discounted) so if your tank takes a smaller quantity of home heating oil than you ordered, your price per gallon of oil may be adjusted and higher than quoted.

Q: Why did I receive fewer gallons than what I ordered?
A: Usually the reason for this is because your tank couldn’t take all the gallons you ordered. Heating oil tanks have what’s called a “usable capacity” which is slightly less than the actual capacity of your tank.
The rest of the space is needed to avoid accidental spills and to allow expansion of the oil fuel as it warms. To avoid environmental contamination and for safety, the driver is required to stop pumping oil when the vent alarm indicates that your oil tank is full.

Q: If heating oil price increase before I receive my home heating oil delivery, do I pay the higher price for my home heating oil?
A: Once you place your order you are guaranteed the quoted price.

Q: Do I need to be home when my home heating oil is being delivered?
A: Usually not, unless there’s no ready access to the fill of your fuel tanks.

Q: What are “normal weather conditions”?
A: Normal weather means typical historical weatherconditions expected for that time of the year in our area. It doesn’t happen often, but in the even of abnormal weather, we will alert you prior to placing your order as soon as we become aware of such conditions.
Abnormal weather conditions that may cause home heating oil delivery delays can include:

• Poor weather conditions such as rain, snow, sleet, ice, etc.
• Low winter temperatures over a period of several days which may cause an unusual increase in demand in a short period of time
• The inability for our delivery trucks to enter driveways or parking lots, typically due to snow and ice.

Commercial

South Side Discount Fuel can offer commercial propane for all your business needs, within your budget and delivered in a timely manner. Our commercial propane services can help you run your forklifts more efficiently, run the appliances for your restaurant on a clean fuel source or heat the water for your hotel quickly, you can count on South Side Discount Fuel as your propane partner.

SAFETY

What do I do if I smell gas?

No Flames or Sparks

Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or fire.

Leave the Area Immediately

Get everyone out of the building or area where you suspect gas is leaking.

Shut Off the Gas

Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).

Report the Leak

From a nearby home or building away from the gas leak, call your propane retailer right away. If you can’t reach your propane retailer, call 911 or your local fire department.

Do Not Return to the Building

Do not return until your propane retailer determines it is safe to do so.

Get Your System Checked

Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.

Winter Warmth Safety

Because of higher heating costs, the National Fire Protection Association (NFPA) expects increased use of supplemental heating sources (space heaters, wood stoves, etc.) especially during the winter. With increased use comes increased fire risk. Most fireplace and chimney fires are caused by creosote build-up. The leading cause of space heater fires is combustibles too close to the heaters.

When properly installed and maintained, propane and heating oil systems are among the safest heat sources anywhere. However, there are some basic safety measures you should take in the unlikely event you are experiencing difficulties with your heating system.

• Keep or maintain a 36-inch clearance between space heaters and anything that can burn. Never store paints, thinners or other solvents near your furnace or water heater.
• Have furnaces, wood and coal stoves, fireplaces, chimneys, chimney connectors and all other heating equipment inspected annually by a professional and cleaned as often as inspectors suggest. Use only wood that is properly seasoned to reduce creosote build-up.
• Make sure your fireplace has a sturdy screen to prevent sparks from flying into the room. Allow fireplace and wood stove ashes to cool before disposing in a metal container.
• Install all gas-fueled heating devices with proper attention to ventilation. If unvented gas space heaters are used in bedrooms or bathrooms, make sure they are small and well-mounted. NFPA codes prohibit use of liquefied petroleum gas heaters with self-contained fuel supplies.
• Install and maintain smoke detectors and carbon monoxide detectors.
• Keep all-purpose fire extinguishers on each floor of your home. Check them regularly. Know how to use them.
• Know the location of gas and oil shutoff valves and how to use them.
• Keep upstairs heating and return air duct openings clear.
• Never hang things from gas pipes or fuel oil pipes.
• Teach your children what to do in case of an emergency.

Energy Efficient Tips

Small changes can have a big impact on improving your energy efficiency. The extra bonus? You’ll save money, too. We’ve put together some tips to help you use energy more efficiently. Taking just one or two of these recommended steps can make a big difference in reducing your annual heating bill.

• Contact South Side Discount Fuel to have your heating system regularly inspected, cleaned and tested for efficiency and proper operation. A heating system that runs well is more efficient and will save you money.
• Invest in a thermostat timer that lowers your home’s temperature when you are not at home. You can cut your annual heating bills by as much as 10% a year by turning your thermostat back 10 to 15 degrees for eight hours per day.
• Protect against drafts by caulking and weather-stripping around windows, doors and other openings such as ductwork, fans and vents.
• Install flow-restricting shower heads. You can reduce hot water usage by up to 50% without affecting shower pressure.
• Consider switching to a propane water heater. Over time, propane water heaters can cost up to one-third less to operate and they recover hot water twice as quickly as electric water heaters.
• Change or clean furnace filters monthly. Clean filters will increase the efficiency of your furnace. If you are on a monthly payment plan, use the receipt of your bill as a reminder.
• Run washing machines, clothes dryers and dishwashers with a full load.
• Turn down your water heater from the standard 120 degrees to 115 degrees. You can save more than 10% on your water heating bill.
• Increase your water heater’s efficiency by draining it every six months to remove mineral deposits and sediments.
• Replacing a heating system or water heater? Buy the most efficient model available. Energy savings over the life of the equipment will easily justify the higher initial cost.
• Check your chimney and appliance vent systems at least once a year to ensure that all connections are secure.
• Keep vents and air returns clear of obstructions such as furniture, lint, dust, or pet hair.
• Visually inspect your oil tank for leaks.